Return & Exchange Policy

At EngiParts, your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience and ensuring that you are completely satisfied with your purchase. To support this commitment, we offer a comprehensive return and exchange policy.

EngiParts is your go-to source for high-quality spare and replacement parts for both cars and heavy machinery. We specialize in providing a wide range of OEM equivalent parts, including excavator parts, loader parts, and engine parts. Our mission is to support our customers with top-tier products and exceptional service, ensuring that their vehicles and equipment perform at their best.

For smaller parts (Dimensions > 20 inches, Weight < 40 kg), we typically use air freight or commercial express services, ensuring quick delivery within 2-5 business days. For larger or heavier parts, we offer door-to-door sea freight service, with delivery times ranging from 10-20 business days. We also provide optional air freight for faster delivery, with customers covering the actual shipping fee upon quote.

Hassle-Free Returns: We understand that sometimes a product may not meet your expectations or you may simply change your mind. To make your shopping experience worry-free, we offer a 30-day unconditional return and exchange policy.

No Questions Asked: You can return or exchange any product within 30 days of receipt, no questions asked. This policy is designed to give you the confidence to shop with us, knowing that you can make changes if needed.

Original Condition: The item must be in its original condition and packaging, ensuring it does not affect the secondary sale.

Customer Responsibility: Customers are responsible for all shipping costs associated with returning the item, as well as any applicable customs fees. This policy ensures that you have the flexibility to return products while we maintain our high standards of quality and service.

Our Mistake, Our Cost: If we sent you the wrong item or a defective product, please contact us within 24 hours of receiving the item. We will arrange for a free return or exchange, and cover all related shipping costs. Your satisfaction with the quality of our products is our mission, and we take full responsibility for any errors.

Key Points to Remember

  • 30-Day Unconditional Returns: You have up to 30 days to return or exchange items for any reason, provided they are in their original condition.
  • Customer Responsibility for Shipping Costs: Customers are responsible for return shipping costs and any customs fees for non-defective items.
  • Quick Action Required for Errors: For incorrect or defective items, contact us within 24 hours of receipt to qualify for free returns or exchanges.

At EngiParts, we are dedicated to ensuring that your shopping experience is smooth and satisfying. Your satisfaction is our mission, and we strive to provide the best customer service possible. If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team at sales@engiparts.com. We're here to help and ensure your complete satisfaction.